Return and refund policy

Personalised jewellery. Jewellery genuinely made to your specifications or clearly personalised is created especially for you. This may include an engraving, a name, initials or a birthstone combination made according to your choices. Such items cannot be returned or refunded for a simple change of mind, as the legal exception for personalised goods applies. Simply choosing a standard size or colour does not necessarily constitute personalisation. This exclusion does not apply to claims for a defective item, one damaged on delivery or not matching your order, in particular if we carried out a personalisation different from the one ordered. Contact support.amoriaparis@gmail.com with your order number and, if possible, photos of the issue. We will offer the solution provided by applicable law: repair, replacement, price reduction or refund as the case may be. Your legal rights remain unaffected, in particular in the event of non-delivery. An error in the choices entered by the customer does not, by itself, constitute a non-conformity attributable to the seller.

Other items and right of withdrawal. We do not offer an additional 30-day commercial return window for new orders subject to these terms. Mandatory legal rights continue to apply. In the European Union, consumers generally have 14 days from receipt to withdraw from a distance purchase, subject to legal exceptions, in particular for genuinely personalised goods. The rights applicable in your country remain protected. Orders already placed keep the terms applicable at the time of purchase.

Cancellation and return procedure. If you wish to modify or cancel your order, contact us as soon as possible. We will check whether this is still possible given its preparation status, without limiting your legal rights. Before any return, contact us to receive the instructions and the appropriate address; an unequivocal statement is enough to exercise a legal right of withdrawal where one exists. The direct costs of a return for convenience are your responsibility where they may lawfully be charged to you. For a defect, damage or non-conformity that is our responsibility, the costs are covered in accordance with applicable law. No legal right is excluded solely because an item is on sale. Any refund due is made according to the applicable legal terms and time limits, to the original means of payment unless a valid agreement is reached for another method at no extra cost.

Exercising a legal right of withdrawal. Where a 14-day legal right of withdrawal applies, inform us of your decision before it expires and return the item no later than 14 days after that notification. You may use the optional template below or any other unequivocal statement. In the European Union, any refund due is made within 14 days of notification, with the legal option to withhold it until the item is received or proof of dispatch is provided. Standard delivery charges paid are refunded where they must be; the supplement for a more expensive method chosen by the customer is not necessarily refunded. The item may be examined as it would be in a shop; any depreciation due to handling beyond that may be taken into account within legal limits.

Optional template: To Amoria Paris, support.amoriaparis@gmail.com. I hereby give notice of my withdrawal concerning the following item: … Ordered on: … Received on: … Order number: … Name and address: … Date: … Signature only for a paper notification. No reason is required.